Nyboy
Garden Master
- Joined
- Oct 2, 2010
- Messages
- 21,365
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Even now ... sensitive helpful nurses ... I want info by email or, I'll come in to the office and try it face-to-face. I get a phone call!!! Can't give you information by email! You need an appointment, no walk-ins even to just get info from the nurse! Oh, you don't understand me? Sorry ...
Even my stinking insurance company ... "we need you to answer some questions over the phone." "He doesn't use the phone!" "Oh." A month later, they call back - again and again and again. "Send it by mail!"
Letter arrives, "We have been trying to reach you. Please call, 1-800 ...." !!!
I know they have their HIPAA regulations to comply with, but you would think the ADA would certainly allow them to make an exception as needed. Or maybe they're just set in their ways or lazy? My physician sends the general results of my annual well-woman visit by (snail) mail and DH has gotten health screening results back by mail too, so I have to question that they "can't" do that for you too.