I can sympathize with BOTH of you. Things are messed up here. Still unable to shake it all out. About to give up on the ones I can't figure out! (Unfortunately one is a new e-mail account from School, I think that is what messed it ALL up!!!!) )I was helping DW with her email account, YouTube channel, and uploading a video for her family.
You know, Google owns YouTube! Mess up one thing, you mess up both! And yes, she had forgotten her email password. She hasn't been able to get email on her tablet for almost a year because the mailer on that thing failed soon after she got it. I ... Me! ... I have been the only one to get her email all this time because I have the backup account.
She complained long enuf about not being able to send a YouTube video to her family ~ missed the holidays ~ that I felt compelled to do something! I haven't posted anything to YouTube in nearly 3 years! It's changed!
You can imagine that I was sweating bullets trying to get all her accounts squared away ... now, her family still hasn't responded in nearly 24 hours ... Heaven only knows what they got yesterday .