never take calls from strange people demanding money. ask them for the company name, address and then tell them you will call them back.
then if you have no legitimate business with them you aren't going to get scammed because you won't call them back.
if you do have legitimate business with them and you call them back at least then you know you are dealing with the company and not someone else posing as working for them and trying to get information.
the important thing is that regular businesses should not be set up where you tell them your password or account number until after you verify that you're speaking with someone who already has access to your account information. they should let you reset your own password without telling anyone anything like that.
and, yes, do get help if you feel you are being harrassed.
It was an email from that utility company I use.
They had posted this bogus bill on their energy email, hence I thought it was for gas and electric.
I called them yesterday morning after an hour they were still insistent and for the third time they said it was for the broadband. The same broadband that didn't function after 3 months.
Back in 2022, while I was paying for this service they sent me another bill for one nights usage of WiFi on my phone too the cost of £30...I argued with them about that saying, due to the WiFi being used on my phone was absolute proof that their broadband was NOT functioning. (Apparently the tower kept failing).
I told them I had no other alternative I had too end the contract, that was last November 2022. I was then told, due too "my decision" too end this contract early I had to pay them £216. Even though the service continually FAILED.
After speaking with the ombudsmen who was on their side, I paid over too their customer services on February the 4th, who at the time deducted what I had been over charged; too cover that amount
Back to November 2022, I was supposed to have had the router picked up; that was according too the bully on that call. But I had too call back because no one came too collect and I was then informed they did not send a pickup service this went on until December, then I had too wait until after Christmas
After several more calls and hours on the phone they told me they would send a tracked ticket for me to post at my post local office. Again nothing came, this went on so even more calls I finally got that ticket for my already packed equipment too be returned in January of this year. That took two month! So they wanted to charge me for broadband and a phone line up until march 2023. This is 4 months after the contract ended!
Yesterday morning I spoke with a guy that insisted they had not had the router back again?? even though on 3 occasions they found the router was with them back in January.
Yesterday afternoon, yet another guy was given the amounts that was taken from my bank and the amounts I paid too tally up their charges.
He said someone would be calling this morning to absolutely confirm this once and for all. Surprisingly again, no call.
They continually insist you open complaints then the next person pleads with you to close them. What the heck is that all about.
I have come to the conclusion that they do not have a professional "accounts department", because no one has ever spoken too me from accounts, I'm told they won't speak to the customers and I've asked every time they keep saying that I owe money!
It's almost as if they have an infants school playing a game, it really is all so childlike the way this company is run. No joke.
It would be funny but I could have had a heart attack yesterday morning, I was actually in pain and deeply upset thinking this company was going to swindle yet again out of even more money. I've already lost through my gas and was without any service for 26 hours
I have to have help to get home, when I go shopping and their messing me around yesterday morning held me back, plus I had too call my bank to get these historical figures, the figures that I didn't pay, allegedly
My dog ate something bad outside because I couldn't feed him and he gets stressed, I couldn't even deal with my chickens or get ready to get too my friends too shop, this company is a living hell.
